Return Policy
At Aqua Rocks Colorado, we take pride in providing top-quality products and excellent customer service. We understand that sometimes returns may be necessary, and we want to make the process as easy as possible for our customers. Please read our return policy carefully before making a purchase.
Free Shipping
We offer free shipping on all orders, but if you need to return an item, the cost of shipping will be deducted from your refund.
Restocking Fee
We reserve the right to charge up to a 20% restocking fee for returned items. This fee is to cover the cost of inspecting the item and repackaging it for resale. The fee will be assessed on a case-by-case basis, and we will notify you of the amount before processing your return. Cancellation subject to 3% of Credit Card Transaction is not refundable. Please check Shopify Refund Policy for details.ย
Condition of the Item
To be eligible for a return, the item must be in its original condition and packaging. We cannot accept returns for items that have been used or damaged after receipt. If the item is not in its original condition, we reserve the right to refuse the return.
Timeframe for Returns
You may return your item within 14 days of receipt. If 14ย days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the item is in its original condition, we will issue a refund to your original payment method, minus the cost of shipping and any applicable restocking fees.ย DOA plant claimsย must be reported toย us at our email support@aquarockscolorado.com within same day of order delivery. DOA claims must be accompanied by photos as evidence.
How to Initiate a Return
To initiate a return, please email us at support@aquarockscolorado.com with your order number and the reason for the return. We will provide you with further instructions on how to proceed with the return process.
We want our customers to be completely satisfied with their purchases from Aqua Rocks Colorado. If you have any questions or concerns about our return policy, please do not hesitate to contact us.