Aqua Rocks Colorado Dead Fish Return Policy

 

At Aqua Rocks Colorado, we are committed to ensuring the satisfaction of our customers. We understand that sometimes, unforeseen circumstances may result in the loss of a fish purchased from us. To address this concern, we have implemented a Dead Fish Return Policy that allows you to return a deceased fish within 7 days of the original purchase. To initiate the return process, please follow the guidelines outlined below:

Conditions for Return:

  1. Timeframe: The dead fish must be returned within 7 days of the original purchase.

  2. Physical Body and Water Sample: To process your return, we require both the deceased fish's physical body (picture or video proof also accepted) and a water sample from the aquarium or environment in which the fish was kept. Please ensure that the water sample is properly stored to maintain its integrity.

Return Procedure:

  1. Contact us: Send an email to support@aquarockscolorado.com or call our Customer Support at 720-219-0303 to inform us of the deceased fish and your intent to return it.

  2. Provide Details: In your communication, please include your order number, the species of the deceased fish, and a brief description of the situation leading to the fish's demise.

  3. Schedule Return: We will work with you to schedule a suitable time for the return.

  4. Return the Fish and Water Sample: At the agreed-upon time, bring the deceased fish, along with the water sample, to our store located at 6771 E 50th Ave Commerce City CO 80022.

Refund/Replacement Options:

Upon receiving the deceased fish and water sample, we will assess the situation. Depending on the circumstances, you may be eligible for one of the following options:

  1. Full Refund: If the fish's death is attributed to factors beyond your control, such as a pre-existing health condition or a fault on our part, we will provide a full refund for the purchase price of the fish.

  2. Replacement: In the event that the fish's death is due to an issue with the fish's health at the time of purchase, we will offer a replacement fish of the same species, subject to availability.

  3. Store Credit: Alternatively, you may opt for store credit, which can be used towards future purchases.

Please note that we may request additional information or documentation to help us better understand the circumstances of the fish's death.

We want to ensure a smooth and fair process for our customers, and we appreciate your understanding and cooperation in adhering to this Dead Fish Return Policy. If you have any questions or concerns, please do not hesitate to reach out to our Customer Support team.

Note: This return policy is subject to change, and it is advisable to check our website or contact Customer Support for the most up-to-date information